Privacy Policy

This policy explains what personal information ZEVORA collects when you visit or buy from zevoragt.com, why we collect it, and what rights you have over it. In this policy, “we”, “us” and “ZEVORA” refer to ZEVORA, registered at Abu Dhabi, United Arab Emirates.

By using this website you agree to the practices described here. If you do not agree, please do not use the site.

1. Information we collect

Information you give us

Name, email address and phone number
Billing and delivery address
Order history and any notes you add to an order
Account login details, if you create an account
Messages you send us by email, WhatsApp or the contact form
Your email address if you subscribe to our newsletter

Information collected automatically

IP address, browser type, device type and operating system
Pages viewed, time spent, and the site you arrived from
Cookie identifiers (see section 6)

Payment information

We do not collect or store your full card number, expiry date or CVV. Card payments are processed directly by our payment provider, [PAYMENT PROVIDER NAME], on their own secure systems. We receive only confirmation of payment and the last four digits of the card.

2. Why we use your information

To fulfil your order — processing payment, arranging delivery, and sending order confirmations and shipping updates.
To provide customer service — answering questions, handling returns, and resolving disputes.
To operate and improve the site — understanding which products and pages are used, and fixing faults.
To send marketing — only where you have subscribed. You can unsubscribe from any email using the link at the bottom of it.
To prevent fraud — verifying orders and protecting against misuse of the site.
To meet legal obligations — including tax and accounting records.

3. Who we share information with

We do not sell your personal information. We share it only with the parties below, and only to the extent they need it:

Delivery companies — your name, address and phone number, so your order can be delivered.
Payment providers — to process and verify payment.
Hosting and technical providers — who store the website and its data on our behalf.
Analytics and marketing tools — where enabled, and subject to your cookie choices.
Authorities — where we are required to do so by UAE law, a court order, or a lawful request.

Some of these providers operate outside the UAE. Where information is transferred abroad, we take reasonable steps to ensure it is protected to a comparable standard.

4. How long we keep it

Order and invoice records — for as long as required by UAE tax and commercial law.
Account information — until you ask us to close your account.
Newsletter subscriptions — until you unsubscribe.
Support messages — up to 24 months after the matter is closed.

5. Your rights

You may ask us to:

Tell you what personal information we hold about you
Provide a copy of it
Correct anything that is inaccurate
Delete it, where we are not required to keep it
Stop using it for marketing
Restrict or object to certain uses

To make a request, email info@zevoragt.com. We may ask you to confirm your identity first, and we will respond within 30 days.

6. Cookies

Cookies are small files stored on your device. We use them to:

Essential — keep you logged in, remember your cart, and complete checkout. The site cannot work without these.
Preference — remember your language and display settings.
Analytics — understand how the site is used, in aggregate.
Marketing — where enabled, to measure advertising and show relevant offers.

You can block or delete cookies in your browser settings. Blocking essential cookies will prevent parts of the site, including checkout, from working.

7. Security

The site uses SSL encryption, and access to customer data is limited to staff who need it. No system is completely secure, and we cannot guarantee that information sent over the internet is entirely safe from interception.

8. Children

This site is not intended for anyone under 18. We do not knowingly collect information from children. If you believe a child has given us personal information, contact us and we will delete it.

9. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised. Significant changes will be announced on this page.

10. Contact us

Abu Dhabi, United Arab Emirates
Email: info@zevoragt.com
Phone: +971 50 681 6112

This policy is governed by the laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Da